RETURN AND REFUND POLICY
All returns or reimbursements for new tires or wheels must receive prior approval from our customer service team. To initiate a return or exchange request, please contact us directly within 7 days of receiving your order. Approved returns or reimbursements must meet our eligibility criteria, including the tire being in unused, resalable condition. Unauthorized returns or returns without prior approval will not be processed, and associated shipping costs will be the responsibility of the customer. Please note that reimbursements or returns will be issued only after the tires or wheels have been inspected and meet our return requirements.
At Empire Tire Wheel, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy carefully:
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Eligibility for Return: To be eligible for a return, tires or wheels must be unused and uninstalled. Any signs of use or installation will void the return.
2. Approval Process: Customers must contact our customer service team to obtain approval for any return or refund. This must be done within 7 days of receiving your product.
3. Return Shipping Costs: Customers are responsible for all return shipping costs.
4. Refund Processing: Once your return is approved and received, we will process your refund promptly. Please note that reimbursements or returns will be issued only after the tires or wheels have been inspected and meet our return requirements.
For any questions or to initiate a return, please contact our customer service team at
915 626 5032 or email us at empiretirewheel@hotmail.com
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Thank you for choosing Empire Tire Wheel!