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 All returns or reimbursements for new tires or wheels must receive prior approval from our customer service team. To initiate a return or exchange request, please contact us directly within 7 days of receiving your order. Approved returns or reimbursements must meet our eligibility criteria, including the tire being in unused, resalable condition. Unauthorized returns or returns without prior approval will not be processed, and associated shipping costs will be the responsibility of the customer. Please note that reimbursements or returns will be issued only after the tires or wheels have been inspected and meet our return requirements.

At Empire Tire Wheel, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy carefully:

1. Eligibility for Return: To be eligible for a return, tires or wheels must be unused and uninstalled. Any signs of use or installation will void the return.

   2. Approval Process: Customers must contact our customer service team to obtain approval for any return or refund. This must be done within 7 days of receiving your product.

   3. Return Shipping Costs: Customers are responsible for all return shipping costs.

   4. Refund Processing: Once your return is approved and received, we will process your refund promptly. Please note that reimbursements or returns will be issued only after the tires or wheels have been inspected and meet our return requirements.

 The price does not include installation, mounting and balancing.​

​All orders will be shipped from our main warehouse located in El Paso, TX.​

Please note that while we strive to provide accurate information regarding the sale of new tires, we recommend to contact us if you may have any questions or any doubts on regards the product you’re currently pursuing to purchase. The performance and safety of tires can vary based on usage, maintenance, and driving conditions. By purchasing tires from us, you acknowledge that you are responsible for ensuring they are suitable for your vehicle and driving habits. Always prioritize safety and adhere to manufacturer guidelines.

Important Notice: Tire performance can be influenced by various factors, including driving style and road conditions. By purchasing from us, you agree to take responsibility for your tire choices and their maintenance.

Disclaimer: Our new tire offerings are designed to meet a variety of needs, the effectiveness and safety of tires depend on proper selection and care. By making a purchase, you acknowledge your responsibility for choosing the right tires for your driving conditions.

Please note that while our tires are new, they may not necessarily be from the current year of manufacture. However, all our tires are stored and handled according to industry standards to ensure optimal performance.

All tires sold through our online store are brand new and meet the highest standards of quality and safety. Each tire comes with its respective DOT (Department of Transportation) code, ensuring it has been approved for road use and complies with federal safety regulations in the United States. The DOT code also includes key information about the tire’s manufacturing date, therefore any attempt to request a refund or return by the DOT date will be revoked immediately. 

Prior to placing the order, the buyer must ensure that the specifications and size of the tire they are purchasing are appropriate for their vehicle. Please refer to the Return Policy for more details.

If you choose to return your tires after purchase, please be aware that returns or refunds may not always be accepted, depending on the condition of the tires and the reason for return. We reserve the right to deny returns or refunds at our discretion. If you have any concerns or questions, please contact us before completing your purchase.